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Builder on the Scaffolding

Framework for Servingness

This framework was developed to help institutions measure progress toward embodying an ethos of servingness. Due to the great variability in HSIs and the complexity of the realities they face, how servingness is operationalized will differ from campus to campus. Thus, this framework is not intended to be a checklist but rather a starting point to help campus leaders and other stakeholders think critically about their structures and capacity for servingness. This document is designed as a digestible first step toward institutional self-assessment; for fuller consideration and rationale of each component, please see the reference list at the end of this document.

01

Institutional Commitments

  • HSI Infrastructure

  • Affordability

  • Resource Development and Engagement Activities

  • Faculty and Staff Representation

  • ProfessionalDevelopment and Support

02

Academic Success

  • Bilingual Support Services

  • Academic and Career Readiness

  • Academic Programs

03

Student Experience

  • Belonging

  • Dreamer Support

  • Student Empowerment

04

Community Connections

  • Community Engagement

  • Bilingual Outreach

  • Recruitment Practices

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